Return and Refund Policy

Thank you for shopping with Kensora Home. We are committed to providing you with the highest quality home and kitchen products. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and options.

Return Window

You have 30 calendar days from the date you receive your order to request a return or exchange. For customers in the European Union, you also have the statutory 14-day cooling-off period, starting from the day you receive your goods, during which you may return items for any reason.

Return Conditions

• To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
• Products that show signs of use, damage, or alteration may be rejected.
• Certain exceptions apply as detailed below.

Returns Due to Seller Fault

If you have received a defective, damaged, or incorrect item, please contact us immediately at kensorahome@gmail.com with your order details and a description of the issue. We will cover the cost of return shipping for such cases and provide you with instructions on how to return the product.

Damages and Issues

Please inspect your order upon receipt and contact us promptly if the item is defective, damaged, or incorrect. We require photographic evidence of the damage or error within 7 days of delivery to process your claim efficiently.

Exceptions

• Items marked as final sale or clearance cannot be returned.
• Certain perishable goods and custom-made products are non-returnable.
• Gift cards are not eligible for return or refund.

Exchanges

If you need to exchange a product for the same item in a different size or color, please contact us at kensorahome@gmail.com. We will guide you through the exchange process. Exchanges are subject to product availability.

Return Address

Please send all returns to the following address:

2601 East 28th Street, STE 0112,
Signal Hill, California 90755,
United States

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds will be processed within 10 business days to the original method of payment. Please note that depending on your payment provider, it may take additional time for the credit to appear in your account.

Contact Us

If you have any questions or require assistance with your return or exchange, please contact our customer support team at kensorahome@gmail.com. We are here to help and ensure your satisfaction.